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Matted & Aggressive Pet Disclaimer

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Charges for the shave down or shaving ears and tail if they are matted are determined on a per pet basis at a minimum of 100$. If the client requests the mats be combed out, the groomer will not do so if it causes pet undue stress or pain. Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate (or cause) skin problems. Some pets are extremely sensitive to certain grooming procedures such as nail trimming and/or ear cleaning. It is not our intent to cause your pet discomfort, so although these are routine procedures normally performed for the well-being of the pet(s), we will not continue with any grooming procedure that will cause pain, discomfort to the pet(s) or harm to the groomer. Sometimes, for a more sensitive or aggressive pet these procedures are best left to the care of a veterinarian.

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At our discretion, we will refuse services and we will refer you to a vet.

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